Frequently Asked Questions
Everything you need to know about shopping with Dear-Born Baby
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout if you need your baby essentials sooner.
What is your return policy for baby apparel and gear?
We offer a 30-day return policy for most items in original, unused condition with tags attached. Please note that for hygiene reasons, certain items like breast pumps and intimate apparel are final sale.
Do you offer international shipping?
Currently, we ship to customers across Canada and the United States. We are looking to expand our shipping zones in the near future.
How can I ensure I am choosing the right size for my baby?
Each product page includes a detailed size guide based on weight and height. If you are between sizes, we generally recommend sizing up to ensure a comfortable fit as your baby grows.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your clothing materials safe for sensitive newborn skin?
Absolutely. We prioritize high-quality, non-toxic fabrics such as organic cotton and bamboo to ensure maximum comfort and safety for your baby's delicate skin.